Without a doubt, the most common questions we’re asked about orders are related to shipping and delivery. “How long will it take for my order to get here?” “What will my shipment look like when it arrives? Is it large?” “Will they bring it inside?” “What do I do if my shipment is damaged?” “Can my shipment be guaranteed to deliver on a certain day?” “Can I change the address my shipment is delivered to after the processing of my order?” “Can I return my slatwall panels if I don’t like them?” Here are the short answers.
“How long will it take for my order to get to me?”
Most orders of slatwall panels will take approximately 15-18 business days to manufacture from the receipt and processing of your order approval. “Business Days” are considered Monday through Friday (excluding holidays). At that point, your order is packaged, crated and shipped. Transit time is typically 3-5 business days from the ship date (barring weather delays). Orders of in-stock items are normally shipped 1-2 business days from receipt and process of your order and take approx 3-5 business days from ship date. These time frames are estimates and unfortunately cannot be guaranteed.
“What will my shipment look like when it arrives? Is it large & heavy?”
Melamine and HPL Slatwall Crating
Slatwall panels are shipped by common carrier freight because of their size and weight. They’re just too large & heavy for UPS and FedEx to transport. Your panels are crated and banded to a shipping pallet and are almost always much larger than most customers imagine. A commonly sized slatwall shipment is pictured below, however your shipment size may vary. A shipment of (25) – 4’h x 8’w standard slatwall panels will weigh nearly #2400 lbs.
“Will they bring my order inside?”
No. Freight shipments are quoted as a curbside delivery service and it is the responsibility of the receiver to unload, inspect, and sign for shipments. This is achieved by unloading each piece of your shipment one at a time out of the back of the delivery truck (pictured below). This will give the receiver an opportunity to inspect the shipment thoroughly for damage (taking photos and making note on the delivery receipt as necessary). Requests for lift gate services are always costly and rarely make your delivery any easier. Parcel deliveries from UPS and FedEx will be delivered in the manner that is typical for your area. Sometimes a delivery driver will accommodate a request but we cannot guarantee how this would occur.
“The trucking company called and said that I need a liftgate delivery truck. Do I need this?”
No. Think of it this way. Is it easier to lift 90 lbs off of the ground or if it’s already at chest height? The freight carriers charge additional fees to deliver shipments whenever they can. These additional services are encouraged by their sales management. So they call you first and encourage you to expect this service from the company that sold you the goods. Plus, it makes for a faster drop off, which makes it harder for you to inspect your shipment for any damage that they may have caused. This reduces their damage claims exposure also. Nice trick huh? You don’t need this service. As pictured above, unload each panel one at a time out of the back of the truck and save your back the stress of having to pick up each panel off of the ground.
“What do I do if my shipment is damaged?”
At the time of delivery, please thoroughly inspect your shipment for damage. In the highly unlikely event that you observe damage, take lots of photos, and please describe the nature of the damage on the delivery receipt in detail before signing and refuse the damaged portion. This will expedite the process to replace your damaged items. If the entire shipment is unusable due to extensive damage, refuse the entire shipment and do not issue your acceptance signature. In the event that you’re unable to thoroughly inspect your shipment, please note the delivery receipt with “Possible Hidden Damage”. If damage and refusal occurs, please visit the customer service page of our website and submit our damage notification form so that the replacement process can begin.
“Can my shipment be guaranteed to deliver on a certain day?”
No. Unfortunately for a host of reasons, freight shipments cannot be guaranteed to be delivered on a certain day. For more specific information about when a shipment would be delivered, please request that the tracking information for your order be provided in advance. This will allow you to contact the freight carrier using their website tracking portal, or to reach their phone support. They would issue as specific information as possible.
“Can I change the address my shipment is delivered to after the processing of my order?”
No. All orders are quoted in advance and are based upon the size, weight and destination of your order. Shipments cannot be consigned to a different address.
“Can I return my slatwall panels if I don’t like them?”
Slatwall panels are custom manufactured per your order and are not returnable. In order to avoid the chance of this happening, we urge you to request samples using our Slatwall Sample Request Form so that you can get a clear idea of what you’re ordering.
Knowing all of these details in advance of your delivery will ensure a smooth and hassle free experience. If you have any questions about these or any other of our policies, please visit the policies page of our website and don’t hesitate to ask the sales staff for clarification.