Ordering Information

3 Ways to Place Your Order Order Online Order Online: Complete our Online Order Form. Our sales staff will contact you by email, phone or fax with your pricing instructions to complete your order. Order by Phone Place Your Order by Phone: Call our sales center Toll Free at: 866 421-0961 between 9 am and 4 pm Eastern Time, Monday through Friday to reach our sales staff. Order by Fax Submit Your Order by Fax: Complete, print, and submit our Order Form by Toll Free FAX to: 866 740-0147. Our sales staff will contact you by email, phone or fax to provide your order information.

Payment Options All orders are pre-paid as we do not issue credit terms. We do not ship C.O.D. As payment for orders we accept Visa, MasterCard, and Discover Card credit cards. Accurate credit card billing address, cardholder signature and CVV2 security code must be provided to process credit card payments, as required by merchant regulations. Orders may also be pre-paid by check, money order or bank wire transfer. In some instances, orders paid for by check may be delayed until processing occurs.

Shipping and Delivery Most orders received and processed before 12 noon Eastern Standard Time, are shipped the same day.. Published pricing does not include applicable delivery charges. Unfortunately, we cannot guarantee shipment or delivery dates for any orders. Please provide a deliverable, occupied shipping address for your order. We deliver to the Continental U.S. 48 States only. Parcel and freight carriers cannot provide delivery to P.O. boxes or addresses that are unoccupied, as most shipments require signature and inspection at the time of delivery. Most small orders are shipped to you by UPS Ground from our closest distribution center to your destination. Slatwall Panels, most Gridwall Panels, Sales Counter, Showcases, oversized store fixtres, and most parcel shipments weighing more than 100 lbs are shipped via common carrier truck. These shipments may be delivered to a commercially zoned business address only. This is a curbside delivery service, which requires that someone be available to unload, inspect and receive the shipment. 4ft x 8ft Laminate Slatwall orders are assessed a crating charge of $119 per 30 slatwall panels. 2ft x 8ft Textured Slatwall orders are assessed a crating charge of $99 per 30 textured slatwall panels. Freestanding Slatwall Pipe Fixture orders are assessed a crating charge of $99. This charge represents the cost for the materials and labor to package, crate, steel band and prepare each slatwall order for shipment to a U.S. destination. Crating is non-refundable and may not be sufficient for overseas transport or export beyond a U.S. destination. International freight forwarders may collect additional packaging fees, from you, for overseas export. Please contact our sales staff to request delivery quotes or for additional information about freight shipments.