Without a doubt, the most common questions we're asked about orders are related to shipping and delivery. "How long will it take for my order to get here?"
"What will my shipment look like when it arrives? Is it large?" "Will they bring it inside?" "What do I do if my shipment is damaged?" "Can my shipment be guaranteed to deliver on a certain day?"
"Can I change the address my shipment is delivered to after the processing of my order?" "Can I return my slatwall panels if I don't like them?" Here are the short answers.
"How long will it take for my order to get to me?"
Orders for in-stock displays and store fixtures usually ship out in approximately 1-2 business days. Business days are considered Monday through Friday, excluding holidays.
Orders for slatwall typically take approximately 2 to 4 weeks to manufacture from the time we receive and process your order approval. Once it's ready, your order is packaged, crated and shipped.
Transit time is typically 3-5 business days from the ship date (barring weather delays).
These time frames are estimates and unfortunately cannot be guaranteed.
"What will my shipment look like when it arrives? Is it large & heavy?"
are shipped by common carrier freight because of their size and weight. They're just too large and heavy for UPS and FedEx to transport.
Your panels are crated and banded to a shipping pallet and are almost always much larger than most customers imagine.
A commonly sized slatwall shipment is pictured below, however your shipment size may vary. A shipment of (25) 4'h x 8'w standard slatwall panels will weigh nearly 2400 pounds!
|Slatwall panel unit crated and banded for delivery|
Will they bring my order inside?
No. Freight shipments are quoted as a curbside delivery service and it is the responsibility of the receiver to unload, inspect, and sign for the shipment.
This is achieved by unloading each slatwall panel, or each box, one at a time out of the back of the delivery truck (pictured below).
This will give the receiver an opportunity to inspect the shipment thoroughly for damage (taking photos and making note on the delivery receipt as necessary).
Requests for lift gate services are always costly and rarely make your delivery any easier.
Parcel deliveries from UPS and FedEx will be delivered in the manner that is typical for your area.
Sometimes a delivery driver will accommodate a special request, but we cannot guarantee how this would occur.
|Unloading a slatwall panel shipment|
"The trucking company called and said that I need a liftgate delivery truck. Do I need this?"
No. Think of it this way: is it easier to lift 90 lbs from chest height or off of the ground? Liftgate truck delivery is special service, from a freight carrier, that is costly and will delay delivery of your order.
Becuase of this, we do not quote this service unless it is specifically requested when an order is placed.
You don't need a liftgate truck to receive your shipment.
In fact, most slatwall shipments will not fit onto a liftgate because the crate is over 8 feet wide.
As pictured above, unload each panel one at a time out of the back of the truck and save your back the stress of having to pick up each panel off of the ground.
"What do I do if my shipment is damaged?"
We take great care to ensure your order arrives to you in great condition.
At the time of delivery, please thoroughly inspect your shipment for damage. In the highly unlikely event that you observe damage, take lots of photos, describe the nature of the damage on
the delivery receipt in detail before signing, and refuse the damaged portion. This will expedite the process to replace your damaged items.
If the entire shipment is unusable due to extensive damage, refuse the entire shipment and do not issue your acceptance signature.
If damage and refusal occurs, please visit the
customer service page
of our website and submit our
damage notification form
so that the replacement process can begin.
"Can my shipment be guaranteed to deliver on a certain day?"
No. Unfortunately for a host of reasons, freight shipments cannot be guaranteed to be delivered on a specific day.
For more specific information about when a shipment will be delivered, please request that the tracking information for your order be provided in advance.
This will allow you to contact the freight carrier using their website tracking portal, or to reach their phone support. The carrier will provide details about the expected delivery date of your shipment.
"Can I change the address my shipment is delivered to after the processing of my order?"
Orders are quoted to the location provided by you, and are based upon the specific size, weight and destination of your order. Once an order has been shipped it cannot be re-consigned to a different address.
"Can I return my slatwall panels if I don't like them?"
Slatwall panels are custom manufactured per your order and are not returnable.
To ensure you receive the exact finish you are expecting, we recommend
ordering samples of our slatwall finishes,
prior to placing your order. Each
sample is a small cut piece of an actual panel.
Knowing all of these details in advance of your delivery will ensure a smooth and hassle free experience.
If you have any questions about these or any other policies, please visit the
of our website and don't hesitate to ask the sales staff for clarification.