Customer Service

Price Quotes To request a delivered price quote, submit our quote request form online or print, complete and submit by Toll Free FAX to: 866.740.0147.

Tracking Please allow up to 10 business days for delivery of your order. Multi-piece shipments may become separated in transit and arrive over a several day period. Backordered items may take longer to receive. To request tracking information for an order that has not been received, please contact us at: tracking@aaadisplays.com. Please include your order invoice number, company name, and date of purchase.

Missing / Incorrect Shipments Please allow up to 10 business days for delivery of your order. Multi-piece shipments may become separated in transit and arrive over a several day period. Please carefully open and inspect all delivered packages, as multiple items are frequently packaged together to reduce your delivery cost. To inquire about a missing part of your shipment, or if you have received an incorrect item, please contact us at: tracking@aaadisplays.com. Please include your order invoice number, company name, date of purchase, part number and quantity.

Payment Options All orders are pre-paid as we do not issue credit terms. We do not ship C.O.D. As payment for orders we accept Visa, MasterCard, and Discover Card credit cards. Accurate credit card billing address, cardholder signature and CVV2 security code must be provided to process credit card payments, as required by merchant regulations. Orders may also be pre-paid by check, money order or bank wire transfer. In some instances, orders paid for by check may be delayed until processing occurs.

Order Cancellations A 10% processing fee is charged to all orders cancelled after payment has been processed. All requests for order cancellation must be submitted using our order cancellation request form. We will make every effort to cancel an order after receiving a request form, however most orders are processed and shipped almost immediately. Once an order has been shipped, it cannot be cancelled. Please refer to the returns section for information concerning return authorizations.

Damaged Shipments All shipments are carefully packaged to protect against shipping damage. Please carefully inspect your entire shipment by opening all boxes before issuing delivery acceptance signature. PLEASE DO NOT ACCEPT DELIVERY OF ANY DAMAGED MERCHANDISE. SHORTAGE AND DAMAGE CLAIMS MUST BE SUBMITTED WITHIN 48 HOURS OF DELIVERY DATE. If your shipment arrives damaged, note the carriers delivery receipt with the exact nature of the damage, refuse the damaged portion of your order, and complete and submit our damage notification form to request a replacement.

Returns Slatwall Panels are manufactured at your request and are not returnable. Returns are accepted within 10 days of merchandise receipt with an approved return authorization number issued by our customer service department. All returned merchandise must be in original unused condition, with all original packaging. Approved returns are subject to a 35% restocking fee. All shipping and freight charges are paid by the customer and are non-refundable. ALL RETURNS MUST MEET THESE TERMS FOR AUTHORIZATION, WITHOUT EXCEPTION. To request a return authorization, please complete and submit our return request form.

All Other Inquiries For all other customer service related questions, please contact us at: cservice@aaadisplays.com